Legal

Privacy Policy

Effective Date: September 1, 2026

This Privacy Policy explains how Tinos Landscaping, LLC (“we,” “us,” or “our”) collects, uses, stores, protects, and shares customer information when you visit our website, contact our business, request services, communicate with us by phone or text message, or otherwise interact with our business. We have written this policy in plain language so it is easy to understand.

1. Information We May Collect

We only collect information that is reasonably necessary for legitimate business purposes. Depending on how you interact with us, we may collect:

  • Your name
  • Phone number
  • Email address
  • Service or property address
  • Billing or payment-related information
  • Appointment and scheduling information
  • Service history
  • Information you provide through website forms
  • Information you provide through phone calls or text messages
  • Any other information reasonably necessary to provide the services you request

2. How We Use Customer Information

We use the information we collect to operate our business and provide you with the services you request. This may include using your information to:

  • Respond to your inquiries
  • Provide estimates and quotes
  • Schedule and manage appointments
  • Provide the services you have requested
  • Communicate with you about your jobs
  • Send appointment confirmations and reminders
  • Send service updates
  • Send invoices, payment information, or receipts
  • Provide customer support
  • Maintain customer and service records
  • Improve our services and website
  • Comply with applicable legal or business requirements

3. SMS / Text Messaging Privacy

When you provide your phone number and interact with our business, you may receive text messages directly related to those interactions. These messages may include:

  • Appointment confirmations
  • Appointment reminders
  • Scheduling communications
  • Service updates
  • Estimate or quote communications
  • Invoice and payment-related notifications
  • Customer service communications
  • Other messages directly related to the services you request

Message frequency may vary depending on your interactions with our business. We do not use text messaging for promotional or marketing purposes.

SMS Consent

When you provide your phone number and opt in to receive text messages, you consent to receive applicable business-related text messages from us. Providing consent to receive text messages is not a condition of purchasing goods or services. Providing your phone number does not automatically mean you consent to receive marketing messages.

SMS Opt-Out

You can opt out of text messages at any time by replying STOP to a message you receive from us. After opting out, you may receive a final confirmation message, and we will no longer send you additional text messages of that type, except where necessary for legitimate purposes or as otherwise permitted by law.

SMS Help

For assistance with text messaging, reply HELP to any message, or contact us using the phone number or email address listed at the bottom of this Privacy Policy.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

4. Information Sharing

We may share customer information with trusted third-party service providers when reasonably necessary to operate our business and provide our services. These may include:

  • Scheduling and customer-management software
  • Payment processors
  • Communication and text-messaging providers
  • Website hosting providers
  • Accounting or business service providers

We share information only when reasonably necessary to provide services, operate our business, process payments, communicate with you, or comply with legal obligations. We do not sell your personal information.

5. Jobber and Service Providers

We may use third-party platforms such as Jobber to manage customer information, scheduling, estimates, invoices, communications, and text messaging. These platforms help us run our business efficiently and securely.

6. Data Security

We take reasonable steps to protect customer information from unauthorized access, use, disclosure, alteration, or destruction. These safeguards include using secure systems, implementing access controls, and limiting access to customer information to the people or service providers who need it for legitimate business purposes.

While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee that a data breach is impossible.

7. Data Retention

We may retain customer information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and fulfill legitimate business purposes.

8. Customer Privacy Rights

You may contact us to:

  • Request access to certain personal information we hold about you
  • Correct inaccurate information
  • Update your contact information
  • Ask questions about how your information is used
  • Request deletion of information where applicable and legally permitted
  • Opt out of text messaging

Some information may need to be retained when required for legal, accounting, security, or legitimate business purposes.

9. Cookies and Website Analytics

Our website may use cookies, analytics, and similar technologies to understand website traffic, improve website functionality, remember preferences, and improve your overall experience. These technologies help us understand how visitors interact with our site so we can continue to improve it.

10. Children's Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

11. Third-Party Websites

Our website may contain links to third-party websites or services, such as review platforms or social media. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, requests concerning your personal information, or questions about text messaging, please contact us using the information below.

Tinos Landscaping, LLC

Owner/CEO: Valentino Garro

Address

1521 Coulon Rd, Willow Grove, PA 19090

Disclaimer: This Privacy Policy is intended to describe our business's privacy practices and is not a substitute for advice from a qualified attorney. The final policy should comply with applicable laws and regulations to the extent applicable to our business.